Refund policy

We want you to be happy with your purchase. If something isn't right, here's how our returns work.

Return Window

You may return an item within 30 days of the delivery date.

Condition

Items must be unused, in their original condition, and in the original packaging to be eligible for a return.

Return Shipping

•         If your item arrived damaged or you received the wrong product, we cover the cost of return shipping.

•         For all other returns (change of mind, no longer needed, etc.), the customer is responsible for return shipping costs.

How to Start a Return

Contact us at info@bhiflooring.com or +1 (404) 454-7463 with your order number and the reason for return. We'll provide instructions for sending the item back.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. Approved refunds are credited to your original payment method within a standard processing window.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within a reasonable time of delivery so we can make it right at no cost to you.