Return & Refund Policy

At BHI Flooring LLC, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Custom or special-order items
• Products without original packaging

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team before returning your item