Order Cancellation Policy

At BHI Flooring LLC, we strive to process and ship orders as quickly as possible. If you need to cancel an order, please review our cancellation policy below.

Order Cancellation

Orders may be canceled before they have been processed or shipped. If your order has not yet entered the fulfillment process, we will gladly cancel it and issue a full refund.

To request an order cancellation, please contact our customer support team as soon as possible with your order number.

Orders Already Processed

Once an order has been processed, packed, or shipped, it can no longer be canceled.

If you no longer wish to keep the product after receiving it, please refer to our Return & Refund Policy for information about eligible returns.

Custom or Special Orders

Custom, special-order, or made-to-order products cannot be canceled once production or processing has begun.

Refunds for Canceled Orders

If your cancellation request is approved, your refund will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

How to Cancel an Order

To request a cancellation, please provide:

• Order Number
• Full Name
• Email Address
• Reason for Cancellation (Optional)

You can contact our customer support team through our website's Contact Us page or by emailing our support team.

Need Assistance?

If you have any questions regarding your order or this cancellation policy, our customer support team is here to help.

Email: support@bhiflooring.com (replace with your actual support email)

Website: https://bhiflooring.com

Last Updated

July 2026